If you’re struggling to pay a utility bill in Tucson, call your utility company first to ask about a payment plan, then dial 2-1-1 or call Pima County’s Community Assistance Division at (520) 724-7700 to ask about utility assistance. Acting before you receive a shut-off notice gives you the most options.
Tucson winters are mild compared to most of the country, but cold nights, holiday costs and shorter work weeks can still stretch a household budget. A high utility bill can quickly put rent at risk. Here’s where to find help and how to lower your bill.
At a glance:
- First call: your utility company, to ask about payment plans
- Local help: dial 2-1-1, or call Pima County Community Assistance Division at (520) 724-7700
- Seniors 60+: Pima Council on Aging, (520) 790-7262
- Lower your bill: small changes to heating, water heating and lighting add up
Step 1: Call your utility company
Most utility companies would rather set up a payment arrangement than disconnect service. When you call, ask:
- Can I set up a payment plan for my past-due balance?
- Do you offer a discount or assistance program for income-qualified customers?
- Is there a budget billing option that evens out my monthly payment?
- What is the deadline before any late fee or disconnection?
Step 2: Ask about utility assistance programs
Funding for utility assistance changes throughout the year, so ask what is open right now:
- Arizona 2-1-1: dial 2-1-1 or visit 211arizona.org to be connected with programs that have current funding.
- Pima County Community Assistance Division: 2797 E Ajo Way, Tucson, (520) 724-7700. Ask about utility and rent assistance for income-eligible households.
- Pima Council on Aging: (520) 790-7262 for adults 60 and older.
Have your ID, the past-due bill, proof of income and your account number ready when you call.
Step 3: Lower your bill this winter
- Set your thermostat a few degrees lower at night and when you are away.
- Open curtains on sunny days to let in free Arizona sunshine, and close them at night.
- Lower your water heater temperature to about 120°F.
- Seal drafts around doors and windows with inexpensive weatherstripping.
- Switch to LED bulbs and unplug electronics you are not using.
- Wash clothes in cold water and run full loads.
Need affordable weatherstripping, lighting or a more efficient appliance? Check TMM’s ReStore, where home-improvement items are sold at up to 80% below retail.
When a utility bill puts your rent at risk
If you’re choosing between rent and utilities, reach out for help early. Our guide to rental assistance in Tucson lists local programs. For long-term stability, TMM Family Services offers affordable housing for families, seniors and veterans.
TMM Family Services is not an emergency shelter or crisis center and does not provide utility payments. If you are in a housing crisis, dial 2-1-1 or call the National Homelessness Hotline at 1-800-422-4673.
Frequently asked questions
Will my utility shut off my service in winter?
Rules and protections vary by utility. Call your utility company directly to ask about its policies and set up a payment plan as early as possible.
Do I need to be behind on my bill to get help?
Not always. Some programs help households that are struggling but not yet behind. Ask 2-1-1 what you may qualify for.
Can seniors get extra help?
Yes. Adults 60 and older can contact the Pima Council on Aging at (520) 790-7262.
